One of Tokheim Ireland’s core beliefs is that our products are only as good as the support we deliver with them. More than anything else, this is what uniquely differentiates us from other suppliers.
Tokheim has the largest network of support engineers in the industry. Our extensive network provides us with an unmatched presence and an impressive rapid-response capability to our customers nationwide. Our specialists, with years of experience in the Irish market, are trained and supported by a team of global experts.
Wherever you are, whatever your needs, we believe in being there with you. Listening. Supporting. Performing.
We actively maintain and service a full range of forecourt and shop equipment – both our own and an extensive range of third party products. Local knowledge, further supported by a global team of service experts ensures enhanced uptime for equipment on your service station.
Tokheim has a comprehensive centralised service parts system to provide the most efficient service parts support for the customer. This allows for accurate and effective ordering and quicker replacement of spare parts when required. It is important to order genuine Tokheim parts when servicing our dispensers, systems and payment devices. Genuine Tokheim parts are designed and built to perform optimally in the equipment purchased from us and are n line with the appropriate design and legislative standards.
We have call centres operating 24 hours a day, 7 days a week to provide real-time assistance when you need it. Our highly trained helpdesk teams understand the unique requirements of the market in which we provide support services.
With a team 40 support staff made up of field engineers, remote technical support plus the most knowledgeable group of petrol and retail experts in the country, Tokheim is the preferred support provider of Irish petrol station managers. We provide nationwide support to all the major oil companies and we provide the same high level of service to our dealer customers throughout the four provinces. You can be assured that the work carried out on your site will be done quickly,
safely and securely as all Tokheim staff are fully trained in Safe Pass, Manual Handling and Defensive Driving. We are also the only Irish business in the petrol and retail markets that has been awarded the DNV certification. Det Norske Veritas (DNV) certification is a rating of safety & management processes in place in a company. The internationally accepted certification has been extended for Tokheim annually since 2008.
Tokheim’s local service organisations have received awards time and again for the quality of services provided to our clients. We provide the same high level of service to our major and national oil company clients as well as the hundreds of independent customers we support on a daily basis across the nation. Below are the details of some of the awards that Tokheim has received around the world:
© Tokheim 2017