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11.12.2014

Winter 2014 – Connect

Connect Newsletter from Tokheim - Tokheim to deliver fully unmanned station for API-IP in Italy, 1000+ dispensers installed in Taiwan, Q8 in Luxembourg - world's third largest station.

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API-IP selects Tokheim to deliver fully unmanned service stations

Tokheim has been chosen by API-IP, a leading Italian oil company, to help deliver a fully unmanned service station concept called “IP-Matic”. The first IP-Matic site was successfully launched in Genoa and further installations are to follow in the coming months. The concept ensures the motorist is guided through the refuelling and payment process via instructions and through the intuitive user interface onsite. All operations are managed remotely at API-IP head office and are also monitored by the Tokheim Italy service team.

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Quantium 510 fuel dispenser and outdoor payment terminal Crypto VGA.

The fully automated sites utilise Tokheim’s dispensers, outdoor payment terminals, wetstock solutions and site management software. One of the main features of the concept is the use of Tokheim’s outdoor payment terminal, the Crypto VGA. The touchscreen interface not only guides the motorist through the payment process, it also issues refunds, provides a secure cash housing solution and also provides a central point for tanker drivers to use their ID cards to refuel the underground storage tanks. Tokheim ProGauge suite of tank gauges, consoles and probes provide a complete set of environmental and wetstock management solutions for API-IP. Plus, the IP-Matic sites benefit from Tokheim’s Quantium multi-product fuel dispensers, which are proven to have lower service interventions than other leading dispensers in the field.

webIMG_20141003_115836Fabiano Clerico, GM of Tokheim Italy, says “We are delighted to partner with API-IP on this innovative concept. They are clearly an important player in the market with thousands of stations across the whole of Italy. Tokheim’s experience in consistently delivering high quality automated solutions for our customers has been a key factor in us securing this contract. We look forward to delivering a solution that will add value to our client’s business.”

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Tokheim delivers 1000+ fuel dispensers to CPC Taiwan

Tokheim was awarded the contract to build and deliver 1,002 Quantium fuel dispensers to CPC. All the dispensers were manufactured at Tokheim’s Dundee plant before being shipped to Taiwan where Tokheim’s distributor, Golden Gate Engineering & Development, working closely with CPC and certified installers, will install and commission the products over the next five years. CPC selected a mix of Tokheim’s high end multi-product Quantium 410 dispensers together with Quantium 210 dispensers for their network.

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Tokheim’s high end multi-product Quantium 410 at the CPC station in Taiwan.

With a population of 23 million people, Taiwan has a rapidly expanding economy, which is ranked in the global top 20 today. CPC has over 70% of the domestic market through its island-wide, 2,028-strong gas-station network – which comprises both directly-operated and franchised outlets. The CPC distribution network also includes supply to aviation depots and marine filling stations around Taiwan.

webIMG_1829Bill Arundel, Tokheim Sales and Marketing Director, says, “We are delighted to have been awarded this contract by CPC. This was a challenging manufacturing and logistics project for Tokheim and our Dundee plant. It is relatively unusual to have a tender requesting the procurement of such a large number of dispensers and for them to be delivered all at once. We have worked closely with our distributor in Taiwan, Golden Gate, who have done a remarkable work to find the best possible solution for the client. We look forward to supporting CPC in its mission to provide their customers with supreme quality, and reliable energy supplies.”

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ENI chooses Tokheim for payment and systems solutions in Italy

Tokheim has been selected by ENI, Italy’s largest service station network, to provide systems and payment solutions for the next three years. Tokheim’s flagship point of sale solution, Fuel POS, and the outdoor payment solution the Crypto VGA will be rolled out at ENI service stations across the country.

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Tokheim latest point of sale solution selected by ENI in Italy.

ENI has a wide range of service stations across its 4000 site network including small kiosk sites, fully unmanned stations, medium sized stations with a café and shop, right through to large motorway stations. The solution proposed by Tokheim requires a number of configurations to suit the client’s needs.

Paolo Demaria, Tokheim Italy sales manager, says, ”We are proud to have been awarded this three year contract by ENI. The fact that two of Italy’s largest oil companies have awarded Tokheim systems and payment contracts in recent months demonstrates the trust our clients have in our solutions. We look forward to rolling out this customized solution over the coming years and we are confident it will bring further benefit to ENI’s business.”

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Q8 and Tokheim partner to develop the world’s third largest service station

Tokheim is proud to announce that it was selected as a partner of Q8 to develop one of the world’s largest ever service stations. Built across 7 hectares (equal to 7 football pitches), the site in Capellen, Luxembourg, is officially the world’s third largest motorway service station. It delivers more than a staggering 100 million litres of fuel per annum via Tokheim’s Quantium dispensers.

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Tokheim was selected by Q8 to supply and install a range of fuel dispensers, systems and payment terminals on the mega-site. In total, Tokheim installed 41 Quantium fuel dispensers including multi-product, high-speed, AdBlue® and LPG dispensers. Tokheim also installed six Fuel POS systems, which link to Tokheim’s host service, OASE, handling all credit/debit and applicable fuel cards. Ten Crypto VGA terminals have been installed to handle outdoor payment via an intuitive touchscreen interface. Tokheim staff successfully carried out all installation work in just 85 hours.

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Tokheim Quantium 510 at the Q8 station in Luxembourg.

Motorway service stations in Luxembourg are well-known stops for tourists, since filling up the tank in Luxembourg is generally more advantageous in price than in other European countries. The new Q8 branded station on the E25 highway will not only meet price related expectations of customers, but will also ‘ease the journey’ for motorists who are looking a 24-hours a day full service petrol station that offers complete services.

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“We are of course very proud of the fact that the Q8 flag is now flying over the third-largest service station in the world,” says Azzam Al Mutawa, Managing Director Kuwait Petroleum North West Europe. “This opening certainly represents a major step in our development strategy in the Benelux.  We will continue to strive for growth and profitability and we always aim to provide our customers with high quality products and a superior service.

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Tokheim team on site.

Q8 site in numbers:

  • 100 million Litres sold per year
  • 350 Size (sq m) of the new Delhaize Shop & Go retail site
  • 300 People involved in site development
  • 85 Hours taken to complete project
  • 41 Number of fuelling islands
  • 14 High-speed Quantium dispensers installed
  • 14 Quantium AdBlue dispensers installed
  • 11 Number of new multi-product Quantium 510 dispensers installed
  • 10 Crypto VGA outdoor payment terminals installed
  • 7 Total size of station (in hectares)
  • 6 Fuel POS systems installed
  • 2 Quantium LPG dispensers installed
  • 1 Satisfied Customer
  • 1 Satisfied Supplier

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Tokheim scoops business innovation award in London

Tokheim and OneAccess, jointly received an award at the 2014 Global Telecoms Business (GTB) Innovation Awards held in London. The network access solution – which delivers secure, high-availability multi-service VPN, enabling centralized management of petrol forecourts worldwide – beat of stiff competition to receive the “Business Service Innovation Award”.

Tokheim connects its customers’ forecourts via a purpose-built international network which supports a range of critical business processes including management, monitoring, payment, maintenance and support. Tokheim selected OneAccess because of their ability to provide strategic and technical support together with the network access equipment.

In partnership with OneAccess, which offers the widest range of access technologies available in the market, a highly reliable, secure and future-proofed network was developed by configuring the OneAccess multi-service access routers. The solution has been integrated in the existing infrastructure in order to centralize the network’s monitoring and management capabilities and optimize the performance of the applications that enable the filling pumps, POS terminals and other devices deployed on its customers’ forecourts.

Tokheim can now remotely provision the network enabling it to enhance operational efficiencies and can, as a result of the implementation, securely utilize the local ISP network connections according to each location’s available access methods.

“By working together with Tokheim, we were able to configure a future-proofed, centrally managed network that can flex and scale in accordance with the changing demands of the business,” comments Bertrand Meis, CEO, OneAccess. “The end result is a network architecture that not only meets today’s needs, but can also support the introduction of future services that could further enhance performance. We are delighted that this project has been recognized by the telecoms industry with a GTB award.”

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Installations in Argentina & Guatemala

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Quantium 410 at the YPF station in Argentina.

Tokheim has supplied YPF in Argentina with a set of Quantium 410 fuel dispensers on their newly developed site. The dispensers come complete with Tokheim’s 17-inch calculator and media screen all-in-one to help drive further revenue on the forecourt and via shop sales.

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Quantium 410 fuel dispensers at the Texaco station in Guatemala.

Tokheim high-end Quantium 410 dispensers were also selected for an unusual site in Escuintla, Guatemala. The station is situated at the foot of the spectacular volcanoes of Agua, Fuego and Acatenango.

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Further expansion in Latin America

Tokheim has further increased its customer base as well as its manufacturing capabilities across Central and South America. In Mexico, Tokheim’s partner Quantium Quality, has opened a state-of-the-art manufacturing facility in Puebla. This is the second operating in Latin America, following the Precision Brasil’s manufacturing facility in Sao Paolo, which opened 2 years ago.

Quantium Quality will assemble, supply, install and maintain dispensers featuring Tokheim components to the Mexican market.

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Manufacturing facility of Quantium Quality in Mexico.

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Product training for Latin American market

Training has taken place for Latin American customers and partners at Tokheim’s Madrid facilities. 

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Tokheim customers and partners attending product training in Spain.

Those attending included Quantium Quality from Mexico, Adquim SPA from Chile, Concentra Servicios from Guatemala, Petroamerica from Perú, Gasolinera Urcuqui from Ecuador and Kallpa Gas from Perú.

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All participants were involved in comprehensive training covering dispensers, systems and tank level gauges.

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DiaHOST service launched by Tokheim ProFleet

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Tokheim ProFleet is launching a new secure hosting service called DiaHOST for the commercial fleet market. The original DiaLOG fuel management systems were designed for internal connection within the customers network so that after installation the customer managed all data handling and storage. DiaHOST offers a new solution where Tokheim ProFleet can now store and manage the client’s data via the cloud.

The key benefits of DiaHOST over an internal connection are:

  • A turn-key solution, disconnected from the customer’s network
  • Reduced cost of installation, no need for additional hardware
  • Online data back-up
  • Increased security through HTTPS encryption
  • Software updates with latest functionalities
  • Reduced cost of maintenance (remote support, preventative maintenance)
  • Immediate access (set-up database and training before installation)

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First “Automatric” installation in Spain

In June this year, Tokheim Spain installed the very first “Automatric” solution.

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Crypto VGA touchscreen.

The Automatric payment solution is based on automatic number plate recognition (ANPR) by a camera surveillance system, instead of using a physical payment card such as a credit or debit card.

The digital CCTV camera solution, Tokheim Eye, reads the number plate and cross checks it on the Fuel POS database for payment. The secure solution dramatically reduces the time it takes to fill and pay for a fuelling transaction. Additional information and a PIN can be entered on the Crypto VGA touchscreen, Tokheim’s outdoor payment terminal, if required. Tokheim plans to expand the ”Automatric” solution after the successful installation in Spain.

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DISA opens new concept station in Tenerife

DISA has opened its first site that showcases its complete new brand concept in Tenerife. Tokheim partnered with DISA to deliver a complete service including multi-product fuel dispensers and point of sale (POS) solutions.

On the forecourt Quantium dispensers were installed between the columns supporting the canopies for a sleek new look. Inside the shop Tokheim Fuel POS will handle all wetstock and c-store functionality via a feature rich point of sale system. DISA also required a solution for a centralised customer database for invoicing purposes based on the customer’s VAT number. This is now handled via a connection from the Tokheim Konnect back-office and the front end Fuel POS.

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Disa station in Tenerife equipped with Tokheim fuel dispensers and point of sale
solutions.

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Tokheim Acis recertified in Czech Republic

The Tokheim Acis company in the Czech Republic successfully passed the recertification of ISO 14001:2004, OHSAS 18001:2007 and SCC – P:2011 standards. SCC – P:2011 – the Safety Certificate Personal Provider is a specific international safety management system standard focused on the petrochemical and oil industries. The independent, internationally accredited authority, Bureau Veritas, conducted the recertification audit.

The certifications confirm that the company management system of work safety and environmental protection is maintained, properly documented and constantly improved. The main benefit of these standards certification is transparency of company performance, higher customer satisfaction, higher company prestige and strengthening its credibility.

The certificates are valid until June 25th, 2017.

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NACS Las Vegas review

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Quantium 410 dispenser at Tokheim stand at NACS.

Tokheim significantly increased its presence at this year’s NACS 2014 in Las Vegas, USA. One of fuel retailing’s largest events saw Tokheim showcase its latest products and services for the North American and Latin American markets. Alongside the Group’s South & Latin American partners – Precision Brasil and ATS Meridian –Tokheim demonstrated its Quantium range of fuel dispensers with integrated media, ProFleet solutions for the fleet industry, ProGauge tank gauges and consoles and Fairbanks wetstock management solutions.

Watch an interview with Bill Arundel, Sales and Marketing Director of Tokheim and Dario Goy, General Manager of Tokheim Spain and Latin America.

 

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Tokheim at the International Fair in Peru

Tokheim attended the FIGAS exhibition in Lima, Peru.

Held biannually since 2004, FIGAS & VEHIGAS is the only International Fair in Peru which specialises in Natural Gas (NG), Liquefied Petroleum Gas (LPG) and Compressed Natural Gas (CNG). The Peruvian market for such equipment and vehicles is already large and growing; a large number of brands of foreign and local suppliers attended the show alongside Tokheim.

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Events

We will be delighted to welcome you, our customers, on our stand at the following industry events:

Truck & Transport, 16-19 January 2015, Brussels, Belgium

AutoZum, Stand 311, 21st – 24th January 2015, Salzburg, Austria

Salon Systeme U, 10th – 12th March 2015, Nantes, France

The Forecourt Show, Stand C50, 20th – 22nd April 2015, Birmingham, UK

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Download PDF version

Click here to download PDF version.

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